10X Digital
ChangeSafe for Jira
SUPPORT

ChangeSafe Support

Need help with ChangeSafe for Jira? Contact 10X Digital for product support, licensing questions, installation guidance, or issue investigation.

Contact support

Email is the primary support channel for ChangeSafe.

Email: support.changesafe@tennexdigital.com

Email ChangeSafe Support

What to include

  • Your Jira Cloud site URL or site name.
  • A short description of what you were trying to do.
  • The ChangeSafe screen or feature involved.
  • The custom-field name and field ID, if relevant.
  • Screenshots of the error or unexpected result, if available.
Please do not email secrets or unnecessary Jira content.
Do not send passwords, API tokens, authentication codes, or sensitive issue data. Screenshots should be redacted when needed.

Security concerns

If you believe you have found a security issue affecting ChangeSafe, include SECURITY in the email subject so it can be prioritized appropriately.

Support scope

Support covers ChangeSafe installation and access, subscription-state questions, supported custom-field analysis behavior, planned-action checks, reports, and troubleshooting of ChangeSafe functionality.

General Jira administration, unrelated third-party apps, and custom Jira consulting are outside standard ChangeSafe product support unless explicitly agreed separately.